Click 'Browse' to select the Service Pack file (ManageEngine_ServiceDesk_Plus_MSP_8_2_0_SP-x_x_x.ppm file that you had downloaded) and then click 'Install.'.Run the script UpdateManager.bat (UpdateManager.sh for Linux) in the /bin folder.If the database has not stopped, execute stopDb.bat/.sh from/bin It could take upto 5 minutes depending on your hardware configuration. You can check this from the task manager. Make sure the product and the database is stopped properly.Shut down ServiceDesk Plus - MSP application.

Hence Please upgrade to our latest builds to get uninterrupted support. We are stopping support for builds less than 10500.In case you installed SDP MSP in a 32 Bit machine, please contact support at before applying the below 10500 service pack.Please contact our sales at in case you are not under valid AMS and would like to pay for AMS. You can do the 10500 Upgrade only if you are under Valid AMS (Paid customers are only eligible for this upgrade).The upgrade will fail if any of the files is open. Also please make sure all the folders, files present inside the SDP MSP installation folder is closed. Hence during this upgrade, All PGSQL related folders, files should be closed. During 10500 upgrade, our Bundled Postgres DB and JRE also gets upgraded.After applying a service pack, start ServiceDesk Plus - MSP, login through the Web UI and shut it down before applying the next service pack.After successful upgrade, you can just restore the upgraded database into a new installation and make it as Production environment or you can do upgrade again in your Production environment. We highly recommend you to do the upgrade in a test environment first.Please read the below points before upgrading the SDP MSP installation.

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